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MEMORIAL DAY SALE - 25% OFF SITEWIDE
MEMORIAL DAY SALE - 25% OFF SITEWIDE

FAQ

Product Information

Is there a specific way to unbox and set up the mattress?

While it is still in its plastic packaging, place it directly on your mattress foundation or bed frame. It's important to note that once the mattress begins expanding, it becomes more challenging to move. By keeping it in the plastic during this initial placement, you can easily maneuver it up stairs and through doorways, taking advantage of the compact
size of the box.

Once the mattress is in position on the foundation, carefully cut the plastic wrapping with the provided opener and observe the exciting moment as the mattress expands to its full size. This method allows for a hassle-free unboxing experience while ensuring that the mattress is correctly positioned for optimal comfort and support.

How long does it take for the mattress to fully expand and be ready for use?

The mattress typically takes between 24 to 48 hours to fully expand and regain its shape and size once removed from the box and plastic. When the plastic is cut the vacuum seal is broken and your mattress will start decompressing and expanding immediately.

It is generally recommended to allow the mattress to fully expand in a well-ventilated
room for at least 24 hours before using it. Keep in mind that temperature and humidity can also affect the expansion process. Make sure to give it some time for it to reach its optimal firmness and for any residual odors to dissipate.

Does the mattress have an odor, and if so, how long does it take for the smell to dissipate?

Because the mattress just came made fresh from the factory where it was vacuum sealed through the compression process it’s possible that there may be some odor. Any odor is temporary and should dissipate in 24-48 hours.

What is the recommended care and maintenance for the mattress?

Make sure you have a sturdy bed frame that can support the weight of the mattress and the people sleeping on it. Avoid using a bed frame that is too soft or unstable, as it can cause the mattress to sag and lose its shape. A king and queen sized mattress should be supported by a bed frame with extra legs or additional slats that are spaced closely together in the center. This will help maintain proper spinal alignment and prevent uneven weight distribution. A proper base will also ensure that the mattress is properly supported and does not sag or lose its shape likely voiding the warranty.

Read More:
https://wolfmattress.com/blogs/blog/what-is-the-best-base-for-a-hybrid-mattress

We recommend the use of a mattress protector. A mattress protector can help protect your mattress from spills, stains, and other accidents. It's also a good idea to use a waterproof mattress protector to prevent any liquids from seeping into the mattress. This will help extend the life of your mattress and protect it from any unforeseen accidents.

Do the Wolf mattresses contain toxic materials?

All of the foam used in Wolf mattresses contain CertiPur Certified foam. For more information regarding CertiPur please visit https://certipur.us/

What is the weight limit on the mattresses?

The weight limit for our Wolf mattresses is up to 500lbs.

Is there any fiberglass in the mattress?

We use rayon fibers that are inherently fire retardant as our FR barrier, the fiber is not treated
and does not contain fiber glass.

What are the firmness levels of each mattress?

Here are our mattresses listed from most Plush to the most Firm:

Wolf 14” Memory Foam Hybrid Plush Pillow Top - PLUSH

Wolf 13” Memory Foam Hybrid Plush - MEDIUM PLUSH

Wolf 12” Memory Foam Hybrid - MEDIUM FIRM

Wolf 13” Memory Foam Hybrid Luxury Firm - LUXURY FIRM

Shipping & Returns

Where does Wolf Mattress ship from?

Wolf Mattress ships from one of our two factories located in Fort Wayne, Indiana facility or
our East Windsor, CT.

Once I place my order, how long does it take to receive it?

Each mattress is hand made to order, which takes about 2-3 days. You can expect to receive your mattress 5-7 days after you place your order.

What is the Return Policy?

We’re thrilled to offer you our exclusive 101-Night Mattress Trial, designed to give you complete peace of mind and the opportunity to truly experience the comfort and quality of our mattresses.

In the event that you are not satisfied for any reason, we require you to sleep on your new mattress for at least 30 days before requesting a return. Please be aware that it does take time to adjust to your new mattress. You may love it after the first night or it may take a little longer to get used to the proper posture & back support offered by your new Wolf mattress. If you are not satisfied after 30 days, please reach out and we will work with you to proceed with a return. Since you will have slept on your mattress for a month or two you won't be able to physically return it to Wolf. We will work with you to donate the mattress to avoid throwing away a perfectly good mattresses. Your refund will be processed when a pickup from one of our donation partners has been confirmed or suitable proof of disposal, as determined by Wolf, is provided.

Other FAQ's

What is the warranty coverage and how can I register my mattress for warranty protection?

Your memory foam hybrid mattress is covered by a lifetime limited warranty after you purchase it. This means that if your mattress has a defect covered under the warranty, we will repair or replace it. This includes all parts of the mattress determined to have a
defect. The limited warranty covers included instances during normal use only. It's important to note that the warranty does not cover damage caused by improper use or neglect, such as stains, spills, or tears. Additionally, the warranty may not cover sagging or dipping in certain areas if it's caused by an uneven distribution of weight or improper support. Visit our Warranty Page to learn more.

Are the mattresses compatible with an adjustable base?

Yes, all our mattresses are compatible with a flat foundation, a platform bed, a slatted base
and an adjustable base.

How do I know what mattress is the best for me?

We know that buying a mattress online can be difficult. Take our online quiz to help find your perfect mattress.

Do you have a store location I can go to?

We have a Factory Direct Store at our Fort Wayne facility. If you are located near that area, feel free to stop in and see our team.