Rest Assured your Wolf Mattress comes with a 10 year full non prorated manufacturer’s warranty.

Beginning on the date of purchase, your new Wolf mattress (the “Mattress”) is covered by a 10 year non prorated warranty (the “Mattress Warranty”).  This Mattress Warranty extends to the original purchaser of the Mattress and extends to all mattresses purchased directly from Wolf Mattress (“Wolf Mattress”).

For the purpose of this Mattress Warranty, the “original purchaser” is the first purchaser of the mattress from Wolf Mattress.  This Mattress Warranty is not transferable and applies only to a mattress purchased from Wolf mattress by the Original Purchaser.  Wolf Mattress warrants the mattress against defects in material and workmanship set forth below (“Defects”) for a period of 10 years.  If your Mattress has a defect covered under this Mattress Warranty, Wolf Mattress’ sole and exclusive liability (and your sole remedy under this Mattress Warranty) will be, at Wolf Mattress’ option to provide a replacement Mattress, subject to your fulfillment of your responsibilities as set forth herein.

In the event Wolf Mattress chooses to replace the Mattress, the replacement will be of the same model and size as the original Mattress purchased.  In no event will a substitution model be used as a replacement except in the case of a discontinued mattress, in this event a Mattress of like build and design, at Wolf Mattress’ discretion, will be used as a replacement for the defective Mattress.   

Your Responsibility under this Mattress Warranty

The Mattress Warranty begins at the time the Mattress is purchased, when the Mattress is used for it’s intended purpose and on a rigid, solid surface or slatted bed base that is structurally capable of supporting the weight of the Mattress and user(s).  A proper bedframe is defined, for the purpose of this Mattress Warranty, as having at least 5-6 legs supporting a Queen, King and Cal King and 4 legs supporting a Twin & Full mattress.  For Queen, King and Cal King slatted bed frames, the slats cannot be greater than 5 inches apart to provide adequate support and each slat needs to be a minimum of 2 ½ inches wide.  If your mattress was packaged and shipped to you compressed and rolled (bed in a box), your Mattress Warranty is valid if your product was opened within 30 days of receipt.  This will prevent compression for an extended period of time which may mean structural damage and/or condensation from being packaged for an extended period of time. 

A boxspring that contains springs can sag over time and may void the warranty.

Wolf Mattress makes no medical or health claims regarding its Mattresses.

Allergies, discomfort or any health concerns are not covered under this Mattress Warranty.  Any medical or health conditions should be addressed with a licensed physician.

Users must rotate their Mattress head-to-toe once a month for the first 6 months then every other month for the life of the Mattress.  This will ensure even wear and failure to do so may void the Mattress Warranty. 

This Mattress Warranty is not transferable and applies only to a mattress purchased from Wolf Mattress by the Original Purchaser.

Defects Covered under the Mattress Warranty;

• Visible impression equal or greater than 1 ½” not resulting from an improper or unsupportive foundation, box spring or platform.  The impression must be visible when no weight is applied to the top of the Mattress.

• If the Mattress is used with an inappropriate foundation, boxspring or base the Mattress Warranty without limitation will be void.  Wolf Mattress may require the purchaser to provide proof of the type of foundation, boxspring or base used.

• Manufacturing defects in the Mattress cover such as fabric tearing or stitching unravelling.  Cosmetic damages to the Mattress, not caused by normal wear & tear or that affect the performance of the Mattress.

• Size variations greater than 2 inches in any dimension after 30 days of normal usage.

The Mattress Warranty Does NOT cover:

• Normal wear & tear or a condition resulting from misuse or abuse of the Mattress or failure to keep the Mattress clean and free from stains and unsanitary conditions.

• Comfort preference, a comfort description of a Mattress is provided as a guideline and Wolf Mattress does not guarantee the firmness or softness of any Mattress, nor does the Mattress Warranty cover that a comfort level will be to your liking.

• Mold, odor and/or discoloration caused by abnormal care or misuse, not limited to liquid spills, improper ventilation and/or areas where the Mattress is exposed to excessive water or humidity.

• Damage resulting from an improper bedframe, foundation, box spring or base as determined by Wolf Mattress.

• Imperfections that do not impact ordinary use of the Mattress are not considered to be defects.  The Mattress Warranty excludes 

• Minor imperfections & cosmetic flaws

• Normal wear & tear

• Tears, soiling, staining, burns & discoloration over time

• Dampness or mold

• Personal preference relating to firmness, texture, comfort

• Normal body impressions, less than 1 ½” in the Mattress, as measured below the quilt level

• Allergies & sensitivities to materials

• Conditions caused by abuse, misuse or neglect

• The following circumstances will void your warranty if discovered upon inspection; burns, improper bed frame or support, improper storage of the mattress

• Purchase from resellers or non authorized retailers

Making a Warranty Claim

If you have a concern with your mattress and would like to submit a warranty claim, please reach out to us at warranty@wolfmattress.com

We will send you a warranty claim packet to complete the required information to submit a claim. The information includes but is not limited to: 

• Valid proof of purchase showing you are the original purchaser

• Photos of the law tag and the mattress, base and defect in accordance with the Mattress Warranty.

• Measurements as required to show defect 

Please submit completed warranty packet to warranty@wolfmattress.com

Wolf Mattress reserves the right, at Wolf Mattress’ sole discretion to require further information or descriptions prior to accepting your claim under the Mattress Warranty.  The Mattress Warranty may be void if you do not provide adequate responses to requests or comply with any provision of the Mattress Warranty.  The serviceable area for Wolf Mattress products within the 50 states of the United States, including Alaska and Hawaii.  If your Wolf mattress product is located outside the USA you are responsible for any costs associated with pick up and return.

DISCLAIMER: LIMITATIONS ON LIABILITY

To the maximum extent permitted by applicable law, Wolf Mattress and its authorized resellers, distributors, and/or suppliers make no representations, warranties or conditions, express or implied, beyond those set forth in this warranty and non-puffery claims in Wolf Mattress marketing materials. Each of those parties disclaims any and all warranties or conditions, express, statutory and implied. Some jurisdictions do not allow the limitation or exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you. There are no warranties that extend beyond the face of this document. In no event will Wolf Mattress or its resellers, distributors, and/or suppliers be liable for any damages, including without limitation any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from your or any third party’s purchase and/or use of the product, even if Wolf Mattress or such other party has been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from (1) breach of contract, (2) breach of warranty, (3) negligence, or (4) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. Some jurisdictions do not allow the limitation or exclusion of certain damages, warranties or conditions, so some of the above limitations may not apply to you. In no case shall Wolf Mattress’ liability exceed the purchase price paid for the mattress giving rise to any such liability.

ARBITRATION

If a dispute arises between you and Wolf Mattress arising out of or relating to this Mattress Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Wolf Mattress terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject appeal absent extraordinary circumstances. You must seek arbitration for disputes arising out of this Mattress Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties. As in all other dispute situations under the Wolf Mattress terms of service, an arbitration concerning a dispute arising out of or relating to this Mattress Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your own claim, and may not appear as a representative of the interests of any other person, entity or class of consumers (including a private attorney general or otherwise). Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you.

GOVERNING LAW

This limited Mattress Warranty will be governed by the laws of the State of Delaware.

WARRANTOR

Blue Bell Mattress Co, LLC  24 Thompson Rd, East Windsor, CT 06107 warranty@wolfmattress.com